Frequently Asked Questions
Everything you need to know about our instant-drying home essentials.
What makes Dorai products different from traditional bath mats?
Unlike standard fabric mats that harbor bacteria and stay damp, our products are made from Diatomaceous Earth. This natural material is designed to rapidly dissipate moisture, preventing mold, mildew, and odors through instant evaporation.
How do I clean and maintain my Dorai stone products?
Maintenance is simple. For light stains, wipe with a damp cloth. For tougher scuffs, use the included sanding tool to gently resurface the material. This restores the stone's natural absorbency and keeps it looking new.
When can I expect my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days. You will receive a tracking number via email as soon as your package ships.
What is your return policy?
We offer a 30-day return window for items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return. Please note that shipping fees are non-refundable.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to reach more countries soon. International customers are responsible for any applicable customs duties and taxes.
Are the materials used eco-friendly and safe?
Yes, sustainability is at our core. Our products are made from non-toxic, natural minerals and recycled paper fibers. They are designed to be long-lasting alternatives to plastic and synthetic home goods.